Project Management Office
Snyder Tech partnered with a US electronics retailer that was experiencing increasing interest in their products year over year, resulting in an increasing workload for their sales department.
The retail company’s VP of Sales and Head of Innovation contacted Snyder Tech to validate the feasibility of implementing an AI assistant for the sales department. Sales specialists needed help quickly answering customer questions and offering suitable electronic devices. To efficiently close deals, the assistant also needed to be able to transfer more personalized interactions, such as discussions of pricing and discounts, to human sales representatives.
As soon as our AI team gathered the retail company’s requirements, analyzed the sales team’s pain points, evaluated the ability of an AI assistant to meet the client’s needs, and identified basic functionality, we began work on a PoC version of the AI sales assistant to help our partner decide whether such technology was worth investing in.
PROJECT SUCCESS HIGHLIGHTS
Decrease from 2–5 hours to 2–3 minutes in the average customer request processing time
24/7 request processing so customers can quickly and conveniently select and purchase goods
Reduced operational burden on the sales team, allowing them to focus on personalized customer service
20% increase in sales department efficiency by uncovering and addressing the underlying causes of challenges
Ongoing sales support as the AI assistant can scale to handle a larger customer base and an increased selection of goods without the client needing to grow the sales team
ABOUT THE CLIENT
Our client is the owner of a fast-growing EV charging network whose aim is to ensure a convenient EV charging experience for as many people as possible across the UK.
Their ultimate goal is to provide an EV charging network that encourages more people and businesses to use electric means of transportation and, as a consequence, reduce their carbon footprint and save the environment.
Snyder Tech partnered with a US electronics retailer that was experiencing increasing interest in their products year over year, resulting in an increasing workload for their sales department.
The retail company’s VP of Sales and Head of Innovation contacted Snyder Tech to validate the feasibility of implementing an AI assistant for the sales department. Sales specialists needed help quickly answering customer questions and offering suitable electronic devices. To efficiently close deals, the assistant also needed to be able to transfer more personalized interactions, such as discussions of pricing and discounts, to human sales representatives.
As soon as our AI team gathered the retail company’s requirements, analyzed the sales team’s pain points, evaluated the ability of an AI assistant to meet the client’s needs, and identified basic functionality, we began work on a PoC version of the AI sales assistant to help our partner decide whether such technology was worth investing in.
PLATFORM OVERVIEW
The Snyder Tech DevOps Accelerator is a ready-to-deploy kit of components, tools, scripts, and modules for easy and instant infrastructure deployment with a focus on sophisticated security, scalability, flexibility, and backend suitability for all types of platforms (web, mobile, and desktop). The accelerator allows businesses to speed up the essential step of solution development and enables businesses and software engineering teams to reduce implementation time and costs.
In the face of unexpected changes, the kit’s flexibility and customization capabilities allow teams to seamlessly implement new functionality or integrate with a new third-party service provider. Moreover, with the expedited time to market, businesses may quickly obtain a competitive advantage in fast-paced industry environments.
COMMON CHALLENGES CLIENTS FACE AT THE INFRASTRUCTURE DEPLOYMENT STAGE
Designing and deploying proper infrastructure is a critical stage of software development owing to the significant influence of infrastructure on your solution’s overall operation. Your infrastructure determines how scalable, reliable, secure, compliant, and well-performing (or not) your solution will be. Miscues, lack of expertise, and inexperience setting up proper DevOps processes and infrastructure may cost businesses a fortune and pose the following challenges:
- Delayed time to market due to the technical inability to respond promptly to changing industry requirements and business needs
- Resource-intensive development owing to slow infrastructure design and deployment, leading to substantial development costs and efforts
- Cumbersome control over platform component versioning
- Obstacles to modifying and updating an infrastructure’s state via file configuration
- Poor product security and a challenging process of implementing new security measures
The Snyder Tech DevOps Accelerator was designed and built by the best Snyder Tech DevOps specialists, considering the majority of common challenges our clients have faced through numerous projects across many domains. In collaboration with SecOps specialists, Snyder Tech DevOps specialists delivered a platform protected from external cybersecurity threats and internal risks, such as unauthorized access, data loss and leakage, Bring Your Own Device (BYOD) risks, and more.
BENEFITS OF THE DEVOPS ACCELERATOR:FASTER AND MORE SECURE INFRASTRUCTURE DEPLOYMENT
4X faster development. Compared to developing software from scratch, the Snyder Tech DevOps accelerator helps save time for infrastructure deployment, expediting development up to fourfold. The only effort required is tailoring infrastructure to your specific business needs
Quick project kick-off. The DevOps Accelerator allows development teams to deploy essential infrastructure in 120 to 160 fewer hours compared to manual implementation.
Customization and flexibility. The DevOps Accelerator allows you to build, change, and version your infrastructure using various code techniques. It empowers DevOps specialists to establish configuration files for defining infrastructure and manage the state of infrastructure in order to modify or update it. Additionally, due to the flexible and customizable architecture of the accelerator, the Snyder Tech team can easily adjust its infrastructure to your unique business goals and specific business logic rather than spending extra time and resources on delivering standard solution components.
Multilayered infrastructure. The accelerator offers a layered architecture consisting of the access layer, backend layer, and data layer, which are easily customizable in terms of supported tooling. These layers ensure better product scalability in the future as well as component reusability and improved interoperability.
Benchmark security and compliance. The DevOps Accelerator operates in accordance with AWS-approved security rules and recommendations. All security measures our SecOps team implements are easily adjustable to industry-specific standards. Specifically, they ensure: – encryption at rest for Amazon EBS disks, S3 Buckets, and database storage – encryption in transit for balancers, content delivery networks (CDNs), Amazon RDS, Amazon ElastiCache, Amazon MQ, etc. – a web application firewall (WAF) for balancers and CDNs – secret managers for storing and using sensitive data – local access to Amazon RDS, Amazon ElastiCache, Amazon MQ, etc. only through a virtual private network (VPN) and Security Groups where applications are deployed
Responsive design suitable for multiple platforms. The accelerator is suitable for all types of platforms (web, mobile, and desktop) and supports any basic type of architecture, including microservices, layered, event-driven, and others. It also operates seamlessly with any programming languages you may plan to build your solution on.
USE CASES FOR EFFICIENT DEVOPS ACCELERATOR USE
Accelerate time to market through streamlined application deployment, resulting in a one-month market entry timeline
Accelerate time to market through streamlined application deployment, resulting in a one-month market entry timeline
Accelerate time to market through streamlined application deployment, resulting in a one-month market entry timeline
Accelerate time to market through streamlined application deployment, resulting in a one-month market entry timeline
DETAILED STRUCTURE OF THE DEVOPS ACCELERATOR ENABLING EXPEDITED INFRASTRUCTURE DEPLOYMENT
The Snyder Tech DevOps Accelerator provides a set of scripts to configure and deploy three infrastructure layers: the backend layer, access (frontend) layer, and database layer. Using infrastructure code based on Terraform, the accelerator enables deployment of basic application infrastructure within 48 hours. All modules are customizable and can be adjusted to meet specific business needs.
Access (frontend) layer
The access layer helps to manage communication between an application’s business logic and database or any other external data source. This layer abstracts the underlying data storage mechanisms, providing a consistent interface for the rest of the application. For proper operation of the access layer, the Snyder Tech team utilized the following tools:
- AWS WAF to secure the application
- AWS Certificate Manager for managing public and private SSL/TLS certificates
- Amazon Route 53 for reducing latency with the use of DNS
- Amazon CloudFront for quick content distribution via CDN networks
- Amazon S3 for static WebApp files and access logs
Backend layer
The accelerator provides a basic set of tools for backend hosting. It integrates via API and is suitable for monolithic, microservices, and SSR architectures. Technologies the Yalatis team used include:
- Virtual Private Cloud (VPC) for reliable connectivity
- Amazon Elastic Kubernetes Service (Amazon EKS) for container orchestration, management, and deployment
- AWS Secrets Manager for managing secrets lifecycles
- AWS Application Load Balancer for stable application performance